Cancellations and refunds

Last updated October 22, 2026

Rechev Rentals LLC is a travel agency. We book your rental car with a major rental company, so two sets of rules apply to every booking: the rental company’s rental terms, and ours on this page.

You pay the rental company for the car itself at pickup. The only thing you pay us is our booking fee. Before we charge it, we send you the amount on WhatsApp and tell you in writing whether it can be refunded.

Rentals under 30 days

• You can cancel any time before pickup. If we’ve already charged our booking fee, we refund all of it.
• If you don’t pick up the car, nothing is charged.
• Changes to your booking are free. Message us and we’ll rebook it.

Long term rentals (30 days or more)

• Once we charge our booking fee, it can’t be refunded if you cancel or return the car early.
• We refund it in full if the car isn’t available when you arrive for pickup, or if a problem on the rental company’s side means you can’t take the car.
• Changes to your booking before pickup are free.

Charges at the counter

The rental company takes payment and any deposit directly from your card at pickup. Anything else charged at pickup or return, like fuel or tolls, is between you and the rental company under their rental agreement. If something looks wrong, message us and we’ll take it up with them.

How refunds are paid

We refund the same way you paid us: to your card, or by Zelle for a booking fee you paid by Zelle. We send it within 10 business days. Your bank can take a few more days to show it.

How to cancel

Message us on WhatsApp at +1 646-749-6186. We reply with a written confirmation of the cancellation.